E& Enterprise, the digital transformation arm of global technology group E&, has signed a strategic cooperation agreement with Sergas, the leading UAE gas systems solutions company, to transform how energy operations are managed and secured through comprehensive digital energy solutions.
Advanced Security Operations Center Enhances Energy Infrastructure
As part of this collaboration, Help AG, a subsidiary of E& Enterprise, will provide a Security Operations Center that strengthens Sergas’s cybersecurity capabilities through advanced threat detection and rapid incident response. This ensures service continuity, increases operational reliability, and enhances customer data protection.
The partnership focuses on delivering an integrated suite of digital capabilities designed to enhance Sergas’s operational efficiency, strengthen security measures, and improve customer interactions through intelligent systems and high-standard cybersecurity protocols.
AI-Powered Communication and Customer Service Platforms
The EngageX communications platform will unify SMS, email, and WhatsApp messaging within a single intelligent communication system, enabling Sergas to automate service notifications, send targeted alerts, and customize messages at scale. Customers will receive timely updates about billing, maintenance schedules, service requests, and safety guidelines through their preferred channels.
Additionally, an AI-powered contact center will provide smarter self-service tools, multi-channel support, and enhanced workforce management. Sergas customers will benefit from faster problem resolution, shorter wait times, 24/7 support, and higher service quality across phone, messaging, and digital channels.
This collaboration equips Sergas with a powerful suite of digital capabilities that enhance all aspects of their operations, from secure digital payments and enhanced cybersecurity to smarter customer engagement and AI-powered services.
Majd Kousa, Acting Chief Commercial Officer at E& Enterprise
Strategic Impact on UAE Energy Sector Transformation
At Sergas, we are witnessing accelerated transformation driven by the UAE’s supportive investment climate and advanced regulatory framework. Our partnership with E& Enterprise in smart solutions represents a pivotal step to accelerate digital transformation through AI-powered solutions in our operations.
Mohammed Damak, CEO of Sergas Group
This collaboration demonstrates how energy companies are adopting modern technologies to maintain leadership in a rapidly changing sector. With its focus on cybersecurity and data intelligence, the partnership enables Sergas to improve performance, enhance reliability, reduce emissions, and elevate customer experience through cutting-edge digital energy solutions.