Infinite Business Solutions (IBS) has expanded its deployment of self-service kiosks across the Middle East and Africa, with Saudi Arabia emerging as its largest market.
The Dubai-headquartered financial technology company, founded by Jordanian entrepreneurs Ibrahim Darraz and Mohammad Al-Azzeh, now facilitates millions of monthly transactions. Consequently, this expansion supports digital transformation efforts across ten countries.
The company has deployed more than 1,500 self-service kiosks and 25,000 point-of-sale (POS) terminals since its establishment. These terminals establish a significant technology footprint in the region. Meanwhile, the systems support hundreds of thousands of active users.
Regional Growth of Self-Service Kiosks
The deployment of these self-service kiosks helps financial institutions, exchange houses, and telecom operators automate customer interactions. Specifically, the company operates in Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain, Oman, Iraq, Jordan, North Africa, and Rwanda. As a result, these organizations can reduce operational costs and increase service accessibility.
Centralized Channel Management
At the core of the operations is a proprietary e-Channels Management Platform. This cloud-based solution enables centralized management of multiple digital channels through real-time monitoring and analytics. Furthermore, the platform supports a suite of digital tools including iKiosk, iPOS, iVoucher, iMobile, iWallet, and iWeb.
The technology serves multiple sectors including telecommunications, banking, financial services, education, and government. By integrating these digital channels, organizations can simplify their customer service workflows. Moreover, the system allows for rapid scaling as transaction volumes grow.
This unified digital infrastructure handles large transaction volumes and complex business requirements. In addition, the platform provides real-time reporting and operational control for diverse sectors. Consequently, businesses can manage their digital services more efficiently while maintaining high security standards.
Industry Recognition and Awards
The company received international recognition from Wealth & Finance International for its automated payment solutions. Specifically, it was named the “Best Multi-Channel Automated Payment Solutions Provider – Middle East” in 2023. Furthermore, the organization secured the “Most Innovative Self-Service Solutions Provider – Middle East” award in 2024.
Future Outlook and Financial Inclusion
Looking ahead, the company plans to expand its regional footprint to advance financial inclusion across the Middle East. As governments and enterprises invest in digital transformation, the demand for secure transaction technologies continues to rise. Therefore, the firm remains focused on delivering scalable infrastructure to support this economic shift. These efforts align with regional development goals and digital economy strategies.
