Business Messaging

OpenAI has launched an Apple Messages plugin for ChatGPT on Mac, allowing users to draft, search, and send texts via local device processing.

Meta rolls out incognito chat mode on WhatsApp and Meta AI app, allowing private conversations processed in secure systems. The feature supports sensitive discussions about health, finances, and career.

Infobip’s Messaging Trends Report 2026 analyzes 628 billion interactions and finds RCS traffic tripled globally while single-channel use fell to 2.3%.