Salesforce
Trends Every Growing Small Business Needs to Know
Great news for any small business looking to get ahead: Salesforce Research has just released the Third Edition Small & Medium Business Trends Report, sharing data and observations from more than 2,000 small and medium business (SMB) owners and leaders from around the world. The research report digs into the challenges and goals of SMB executives, analyzes how demographics […]
Seera Group Optimizes Travel Bookings for Millions of Middle East Travellers with Salesforce’s CRM Platform
Riyadh-based Seera Group (formerly Al Tayyar Travel Group), the leading travel group in the Middle East, announced today it is using selected Salesforce, the global leader in CRM, to digitally transform and enhance travel booking experiences for millions of travellers. As the Middle East’s travel market increases – research firm Phocuswright predicts that Middle […]
*Salesforce Empowers Service Agents with Einstein AI and Quip for Service*
Salesforce [NYSE: CRM], the global leader in CRM, announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time on the human side of service — tasks that require social intelligence, critical thinking and creative problem solving skills. As customer service rapidly evolves from a reactive back-office function […]