The use of crowd management AI and predictive analytics has become essential for Hajj management, according to Director of Public Security Lieutenant General Mohammed Al-Bassami. He stated that these technologies enhance operational efficiency and improve services for pilgrims while reinforcing the Kingdom’s role in crowd management.
Al-Bassami made the remarks during the Grand Hajj Symposium in Makkah on May 20, 2026. The event focused on the evolution of crowd management during Hajj and the role of modern technologies. It also examined how command-and-control centers support security decision-making and improve field performance.
Crowd Management AI and Hajj Security
Al-Bassami explained that crowd management AI relies on a proactive and intelligent operational system. This system is designed to support efficient field operations, improve traffic flow, and strengthen public safety throughout the Hajj season.
“Crowd management during Hajj is based on a proactive and intelligent operational system designed to support efficient field operations, improve traffic flow, and strengthen public safety throughout the Hajj season.”
Lieutenant General Mohammed Al-Bassami, Director of Public Security
The Grand Hajj Symposium
The symposium brought together security officials and experts to discuss the role of technology in managing large crowds. Al-Bassami noted that the integration of artificial intelligence and data analytics allows authorities to anticipate movement patterns and deploy resources more effectively.
Proactive Operational System
According to Al-Bassami, analysis of human flows and real-time data has become a key element in field decision-making. These tools enhance the ability to read operational conditions quickly and respond to changing situations on the ground.
Integrated Command-and-Control Center
The command-and-control center contributes to faster and more accurate security decisions by providing a unified operational picture. It improves coordination and response among participating agencies. Al-Bassami highlighted that the integration of security, transport, health, and services has improved traffic flow and safety inside the holy sites.
The use of crowd management technologies reinforces Saudi Arabia’s ability to host millions of pilgrims safely. The approach reflects the Kingdom’s commitment to leveraging modern tools for public safety and operational excellence.
Source: Saudi Press Agency
