Huawei government services took center stage at the Global AI + Government Services Summit, held during Mobile World Congress (MWC) 2026 in Barcelona on March 26, 2026. The summit, organized by Huawei’s Government Public Service Digitalization unit, brought together public sector leaders, technology experts, and policymakers to examine how digitalization and artificial intelligence can reshape service delivery.
Governments worldwide face mounting pressure to deliver faster, more accessible, and more transparent services to citizens. Aging populations, rising citizen expectations, and budget constraints are forcing administrations to rethink how public services are designed and delivered.
The Scale of the Challenge
Saeed Xia, President of Huawei’s Global Government Services unit, described the scope of the problem during the MWC summit. “Governments around the world face fragmented online portals, limited online services, long processing times, and poor user experiences due to data silos, lack of integration, and weak intelligent digital capabilities,” Xia said.
These structural barriers produce tangible consequences for citizens, including long waiting periods, repetitive paperwork, and complex administrative processes. Moreover, such issues can erode public trust and reduce satisfaction with government digital platforms, making them a central concern in national digital transformation strategies.
Huawei Government Services Global Solution
At the summit, Huawei unveiled its Global Government Services Solution, designed to help governments build citizen-first intelligent service systems. The solution follows a structure described as “one digital foundation + one intelligent platform + N sector applications,” aiming to create a seamless, efficient, and accessible service environment across multiple channels.
Xia outlined the vision for what citizen-centric government services should look like. “The ideal government service is human-centered, efficient, and transparent. It provides integrated 24/7 services across channels, with online-offline integration, paperless procedures, and one-visit task completion,” Xia stated.
“Digital transformation of governments has become a global necessity, with three core objectives: enhancing international influence and economic growth, modernizing governance systems to reduce costs and build trust, and improving government services to raise citizen satisfaction.”
Saeed Xia, President, Huawei Global Government Services
Chat-to-Execution: AI Redefining Public Interactions
Huawei is developing a “chat-to-execution” concept that allows citizens to complete administrative transactions simply by interacting with an AI interface. Citizens can express their needs in natural language rather than navigating complex forms or websites. Huawei estimates this approach can raise citizen satisfaction and administrative efficiency by approximately 30%.
A practical example is the iShenzhen government application in Shenzhen, China. The app features an AI assistant called Shenxiao i, which supports queries across more than 50 domains within approximately 4,000 common government services. These services include birth and adoption registration, social security and human resources, occupational safety, and business registration. The system achieves a user intent recognition rate of approximately 97%, a response rate exceeding 97%, and an answer accuracy rate above 94%.
Shenzhen Longgang as a Global Reference Site
Huawei, in collaboration with the Shenzhen Longgang Government Service Center, launched the Shenzhen Longgang Government AI+ Services Global Showcase Site. The pilot integrates services at the district, street, community, and premises levels to demonstrate a seamless administrative experience.
The platform’s intelligent customer service system uses large language models to consolidate hotlines, service counters, and self-service resources. As a result, the platform has achieved a hotline connection rate of 98%, while AI-based verification systems have raised approval accuracy to above 95%. These figures demonstrate the potential of AI to transform everyday government services, from licensing and permits to social services and administrative requests.
Outlook: Citizen-First Digital Government
Discussions at the MWC summit indicated that successful government service reform must begin with citizen needs. Technology can enable new capabilities, but its value lies in improving daily interactions between citizens and government institutions.
Xia concluded by stating that the ultimate goal of digital government is to make services simpler, faster, and more accessible. Huawei’s approach focuses on building what it describes as “proactive, inclusive, and always-on government service” systems — platforms that allow citizens to complete transactions efficiently while enabling governments to operate more effectively. For governments facing growing demand and limited resources, this approach could play a significant role in maintaining public trust and improving service outcomes.