Dr. Soliman Fakeeh Hospital in Jeddah has received the Planetree Gold Certification at the Gold level from Planetree International, confirming its commitment to placing patients and families at the center of healthcare decisions and practices. The hospital joins an exclusive global list of 101 healthcare facilities holding this certification.
The Planetree Gold Certification represents the highest level of recognition awarded by the international organization. It is given only to healthcare facilities that demonstrate exceptional excellence in patient experience and active partnership with families and communities. The certification is based on scientific evidence and strict criteria addressing partnership, transparency, respect, empowerment, and quality of the care environment.
What the Gold Certification Means
Michael Giuliano, President of Planetree International, said the certification indicates that Dr. Soliman Fakeeh Hospital is an organization where medical staff collaborate with patients and their families. The facility prioritizes human comfort, dignity, and empowerment as essential elements of delivering outstanding clinical care.
“This Gold Certification indicates that Dr. Soliman Fakeeh Hospital – Jeddah is an organization where medical staff collaborate with patients and their families, prioritizing human comfort, dignity, and empowerment as essential elements of delivering outstanding clinical care.”
Michael Giuliano, President of Planetree International
Hospital Leadership Response
Dr. Mazen Fakeeh, Chairman of Fakeeh Care Group, expressed pride in the achievement. He stated that the Gold Certification reflects the hospital’s continuous commitment to providing comprehensive, person-centered care. The hospital will continue developing its services and innovations to ensure a complete care experience, placing patients and families at the heart of every decision while strengthening active partnership with medical staff and the local community.
“The Gold Certification reflects the hospital’s continuous commitment to providing comprehensive, person-centered care. The hospital will continue to develop its services and innovations to ensure a complete care experience.”
Dr. Mazen Fakeeh, Chairman of Fakeeh Care Group
Evaluation Standards and Process
The hospital met strict standards covering the quality of patient-provider interactions, accessibility of health information, family involvement in care plans, and suitability of the physical environment. Standards also included support and empowerment of medical staff, and opportunities for patients and families to participate in developing care delivery processes.
The certification process included an on-site evaluation by Planetree representatives. Evaluators conducted interviews with patients, families, and medical staff, and verified person-centered care policies. These policies include flexible visiting hours and patient access to medical records, ensuring transparency and family engagement throughout the treatment journey.
About Planetree International
Planetree is an international non-profit organization founded more than 45 years ago. The organization partners with over 700 healthcare facilities worldwide to transform healthcare delivery from a human-centered perspective. Its philosophy focuses on quality human interaction within healthcare environments, connecting staff to the true meaning of their work, and implementing practical strategies to engage patients and families as active partners in care.
Dr. Soliman Fakeeh Hospital combines advanced medical technology, specialized expertise, and high-quality human-centered services. The facility offers a wide range of medical specialties with a focus on patient experience and supportive care environments, reinforcing its position among global healthcare facilities committed to the highest standards of person-centered care.
