The Presidency of Religious Affairs at the Grand Mosque and the Prophet’s Mosque has launched the smart service center to unify religious services for pilgrims in Makkah. This initiative aims to simplify access to guidance and enrichment services within the Grand Mosque. Notably, the project represents a significant step toward digital solutions in managing religious affairs during major pilgrimage seasons, ensuring that all visitors receive standardized support.
The newly established facility operates within an integrated technological framework. Meanwhile, the smart service center provides visitors with rapid access to religious guidance, educational materials, and Sharia-related inquiry responses. These services are designed to be highly interactive, allowing users to browse the available resources independently and find answers to their questions quickly.
Features of the Smart Service Center
To support a diverse pilgrim population, the center utilizes multilingual smart solutions. These digital tools facilitate communication with visitors of various nationalities, thereby enriching their spiritual and intellectual journey. Furthermore, the system helps bridge communication gaps by offering services in multiple languages spoken by global pilgrims, making religious education more accessible.
Alignment with Saudi Vision 2030
This launch aligns with the presidency’s strategy to deploy modern technologies and artificial intelligence. Specifically, the project supports the digital transformation goals and the Pilgrim Experience Program under Saudi Vision 2030. As a result, the integration of these technologies helps modernize the infrastructure of the holy sites, aligning religious services with national development goals.
Operational Readiness for Hajj 1447 AH
The presidency continues to implement digital services during the Hajj season of 1447 AH. Consequently, the smart service center operates as part of a 24/7 system to maintain high efficiency. This continuous operation ensures that pilgrims can access necessary religious guidance at any hour of the day, regardless of their location within the holy site.
Enhancing the Pilgrim Experience
Ultimately, the deployment of these interactive platforms aims to improve the overall religious experience for visitors. By unifying various services under one digital framework, the presidency ensures consistent delivery of Sharia-related information. This systematic approach supports the broader goals of hospitality and service excellence in the Kingdom, establishing a modern standard for religious guidance.
Source: Saudi Press Agency
