AI Customer Experience
Agentic AI systems – Transforming CX | Saudi Shopper
Agentic AI systems are transforming customer experience by introducing autonomous agents that can reason and act across multiple workflows.
Unifonic Repositions as AI-Native CX Platform for Emerging Markets
Unifonic has transitioned into an AI-native CX platform, integrating autonomous agents and achieving up to 85% automation for enterprise customer experiences.
Johnson Controls Arabia Retains Customer Experience ISO Certifications for Fifth Year
Johnson Controls Arabia has renewed its customer experience ISO certifications for the fifth consecutive year, becoming the first Saudi company to achieve this milestone.
Lucidya Launches Enterprise AI Customer Platform Targeting MENA Expansion
Lucidya launched its enterprise AI customer platform on March 26, 2026, following a $30 million Series B round. The cloud-based system targets MENA enterprises with Arabic dialect support and autonomous customer service capabilities.