WINGIE smart refund technology is now live across the travel platform, enabling passengers to manage airline refund requests entirely through digital channels without contacting a call center. The company made the announcement on April 2, 2026, from Dubai and Riyadh.
Airline refunds have historically required manual processing and extended waiting periods. The new system connects directly to airline databases, calculates refundable amounts automatically, and presents users with clear options to approve or modify their requests digitally.
How the WINGIE Smart Refund System Works
At the center of the system is a centralized service infrastructure that consolidates requests from multiple channels into a single processing flow. Supported by artificial intelligence capabilities, the structure improves consistency across touchpoints and reduces resolution times for users.
Users can review refund details, then approve or modify their requests through a self-service interface. The process advances automatically based on each user’s selection, removing the need for agent intervention at most stages.
Operational Results After Launch
Following the rollout, WINGIE reported a fivefold increase in operational efficiency by automating previously manual processes. The platform now offers 24/7 accessibility for refund requests, extending service availability to users across different markets and time zones.
The efficiency gains reflect a broader shift in tourism and aviation toward self-service digital tools. Reducing dependency on call centers lowers operational costs while shortening the time passengers wait for resolution.
Executive Comment on the Technology
“Airline refunds have traditionally been one of the most challenging parts of the travel experience. With this technology, we are turning refunds into a fully digital, user-controlled process. By combining centralized service architecture with AI, we enable users to manage refunds more independently and efficiently. This marks an important step toward fully digital after-sales services in travel.”
Orkun Özkan, Chief Flights Officer, WINGIE
About Wingie Enuygun Group
Wingie Enuygun Group operates as a travel marketplace in the MENA region, focusing on flights through platforms including wingie.com, sa.wingie.com, wingie.ae, and enuygun.com. The company also offers hotels, rental cars, and bus tickets. The platform is available in 19 languages, employs over 400 people, and attracts approximately 200 million visitors annually.
The group uses AI to support virtual interlining for flights, a feature that connects itineraries across multiple carriers. This latest refund update extends the company’s use of automation into post-booking customer service, a segment that has traditionally lagged behind the booking experience in terms of digital maturity.
With operations spanning the MENA region and a growing presence in Saudi Arabia, WINGIE’s move into automated refund processing aligns with the Kingdom’s push for digital transformation across service industries. The 24/7 availability of the refund tool is particularly relevant for Saudi travelers, who represent a significant share of the platform’s regional user base.
