Bidgely presented its AI energy intelligence approach at the IDC European Utilities Xchange, held March 2–3 in Valencia, Spain. The company delivered the keynote address and led a series of executive roundtables, interactive workshops, and fireside chats at the event.
The sessions focused on how European energy retailers and Distribution System Operators (DSOs) can convert raw smart meter data into unified intelligence. Bidgely said this approach helps manage the complexities of growing electrification, regulatory mandates, price volatility, and customer engagement.
AI Energy Intelligence and the Shift to Verticalized Platforms
Gautam Aggarwal, Chief Revenue Officer of Bidgely, said the company is moving beyond generic horizontal artificial intelligence toward verticalized intelligence. He stated that this shift transforms the grid into a dynamic engine capable of handling modern energy demands.
“As European energy leaders accelerate grid modernization, we are moving beyond generic horizontal AI into a new era of verticalized intelligence that transforms the grid into a dynamic engine.”
Gautam Aggarwal, Chief Revenue Officer, Bidgely
Aggarwal added that the goal at IDC Xchange was to demonstrate how AI-based analytics empowers utilities to become trusted advisors. He noted this is particularly relevant as the industry adopts dynamic pricing and time-of-use tariffs.
Session One: Consumer Trust and Time-of-Use Tariffs
On Monday, March 2, at 2:35 PM, Nipun Jain, Bidgely’s VP for EMEA and APAC, led a session titled “The Energy Advisor Pivot: Leading the Age of Volatility and AI.” Jain explored how AI-based analytics helps manage consumer trust and the adoption of time-of-use (TOU) tariffs.
The session demonstrated how zero-hardware disaggregation builds personalized energy profiles. Jain showed how utilities can transition from commodity sellers to architects of an electrified energy lifestyle, without requiring additional hardware installation at customer premises.
Session Two: UtilityAI Pro and Data Fabric
On Tuesday, March 3, at 9:30 AM, Bidgely’s Chief Product Officer Ted Nielsen joined Gaia Gallotti, IDC’s Head of Energy Insights Europe, for a session on the transition from horizontal AI to UtilityAI Pro. The company described UtilityAI Pro as the first vertical AI platform for the utilities sector.
Nielsen and Gallotti discussed how the platform allows executives to eliminate technical debt and unlock 10x data granularity. The session also addressed transforming the grid from a passive asset into a self-optimizing engine, according to Bidgely.
Company Background and Scale
Bidgely’s UtilityAI™ Platform currently serves over 50 million homes globally. The platform is built on 17 foundational patents and covers grid visibility, call center operations, and personalized customer engagement.
The company integrates its AI energy intelligence analytics with horizontal AI ecosystems, including Microsoft Copilot and AWS. Fast Company recognized Bidgely in its “Top 10 Most Innovative” companies list. The company is headquartered in Los Altos, California.