Automation of motor insurance claims across Saudi Arabia is set to expand following a strategic agreement between Najm for Insurance Services and Solera. The initiative introduces digital tools to modernize accident evaluations, repair estimations, and settlement workflows across the Kingdom.
Modernizing Motor Insurance Claims in the Kingdom
Motor insurance is one of the largest segments in the Middle East insurance market. Research & Markets data indicates the Middle East and Africa market will reach 66.47 billion USD by 2030. In response to rising vehicle counts and mandatory coverage rules, local firms are deploying artificial intelligence and telematics to improve operational efficiency and claims accuracy.
Under this arrangement, Najm integrates Solera technologies to standardize workflows among insurers, workshops, and adjusters. This deployment targets faster processing for motor insurance claims while lowering administrative costs for regional underwriting companies. By replacing manual paperwork with automated data pipelines, the platform aims to reduce turnaround times for policyholders following roadway incidents.
Alignment with Saudi Vision 2030 Goals
Established in 2007, Najm manages traffic accidents and claims processing across Saudi Arabia’s road networks. The organization plays a central role in connecting drivers, insurance providers, and law enforcement agencies during accident reviews. Consequently, this deployment supports broader national modernization targets outlined under Saudi Vision 2030, which emphasizes digital transformation in essential financial and public safety services.
“By combining our experience and national reach with Solera’s global technology, data and AI capabilities, we can help create a more connected, intelligent and efficient claims ecosystem while supporting the Kingdom’s broader ambitions under Vision 2030.”
Salman Al-Suhaibani, Chief Business & Operations Officer at Najm
Solera Regional Expansion Plans
The agreement strengthens Solera’s operational presence in the Middle East, with Saudi Arabia acting as a primary market. Solera currently provides vehicle lifecycle management software to more than 300,000 customers across 120 countries, operating units such as Audatex, Omnitracs, and Identifix. Through its core software suites, the company delivers data-driven repair estimates and fleet management solutions worldwide.
“Saudi Arabia is one of the region’s most dynamic insurance markets, and this collaboration enables us to support insurers as they continue their digital transformation while strengthening our presence across the wider Middle East.”
Fernando Pernigo, Regional Vice President at Solera
Future Outlook for Digital Fleet and Vehicle Services
The integration of advanced data processing will connect accident reports directly with repair estimators and workshop networks. As a result, the management of motor insurance claims will move toward fully automated inspection and settlement models across the automotive sector. This shift enables insurers to access consistent repair data and accelerate claim approvals across the Kingdom.
