Customer Service
Panasonic Aligns Regional Partners at Customer Service Strategy Conference 2026
Panasonic Middle East & Africa hosted its Customer Service Strategy Conference 2026 to review performance and align regional partners on digital integration.
KONE Enhances Customer Support Operations with Upgraded Jeddah Center
KONE has officially inaugurated its enhanced Customer Service Center in Jeddah, offering 24/7 bilingual support and targeting 20-second call response times.
Floward Scales Customer Support with Infobip AgentOS Integration
Floward has deployed Infobip AgentOS to manage seasonal customer service spikes, reducing operational costs by 15% while handling 13x peak conversation volumes.
When should humans step in: Rethinking the role of AI in customer support
Discover when AI should step back in customer support and why the future lies in seamless collaboration between automated systems and human agents for optimal service delivery.