Customer Service
Infobip Projects 7.3 Billion Black Friday Interactions as Shoppers Adopt AI Tools
Infobip estimates holiday communications will exceed 7.3 billion interactions this season, with research showing 63% of shoppers now use AI tools.
SSICT News ·
Latest News
Floward Scales Customer Support with Infobip AgentOS Integration
Floward has deployed Infobip AgentOS to manage seasonal customer service spikes, reducing operational costs by 15% while handling 13x peak conversation volumes.
When should humans step in: Rethinking the role of AI in customer support
Discover when AI should step back in customer support and why the future lies in seamless collaboration between automated systems and human agents for optimal service delivery.
Cisco Unveils Ten Transformative Ways AI Is Revolutionizing Customer Service in 2025
Empowering Saudi Arabia businesses to deliver proactive, efficient, and high-impact customer experiences Riyadh, Saudi Arabia — September 2, 2025 – As the customer experience landscape rapidly evolves, Cisco today unveils how organizations in Saudi Arabia and beyond are leveraging AI to deliver proactive, personalized, and efficient support across industries. AI has quickly evolved from being a […]
Cognigy and TeKnowledge Partner to Accelerate Agentic AI Adoption in the Enterprise
Dubai, UAE, July 24, 2025 – Cognigy, a global leader in AI-powered customer service solutions, and TeKnowledge, today announced a strategic partnership with TeKnowledge, a global tech services provider specializing in artificial intelligence, CX and cybersecurity solutions. Together, the companies will deliver agentic AI solutions globally that will enable enterprises to scale personalized, autonomous customer […]