Huawei customer service operations in Saudi Arabia have expanded with personalized technical guidance and enhanced maintenance offerings. The company announced the service update from Riyadh on August 20, 2026, aiming to assist users with device transitions, data migration, and everyday settings across its product lineup.
Under the updated Huawei customer service framework, technical specialists provide one-on-one consultations through digital channels and physical service centers. These sessions deliver step-by-step instructions based on individual usage requirements rather than standard automated responses.
Expanded Huawei customer service programs
The company confirmed that its dedicated Service Day initiative continues on the final Sunday, Monday, and Tuesday of each month. During these three days, visitors to authorized service centers can receive device cleaning and operating system reinstallations without charge.
These offerings join existing benefits, including labor-free hardware repairs and screen protection application for smartphones and connected smartwatches. In addition, the Huawei customer service division offers a free postal delivery option. Customers can arrange device pickup and return through phone inquiries at 8001220888, the official support website, or the My HUAWEI mobile application, with all shipping expenses covered by the manufacturer.
AppGallery marketplace and application access
Alongside maintenance updates, the company highlighted the current status of its official marketplace, AppGallery. The store hosts millions of mobile applications, covering major international utilities and everyday software tools.
To assist consumers switching platforms, the company demonstrates the practical installation steps for popular applications directly on its hardware. This approach provides direct guidance on searching, downloading, and running critical software smoothly.
HUAWEI Pura90s Series and connectivity
The announcement also highlighted the HUAWEI Pura90s Series, the brand’s latest flagship device built with advanced camera hardware and system performance. The smartphone features 5G+ network technology to provide responsive data speeds for mobile users.
The device serves as a primary platform for users accessing the expanded service programs and application store features across Saudi Arabia.
Research investments and corporate figures
Huawei Consumer Business Group maintains operations across phones, tablets, personal computers, wearables, audio products, and smart displays. According to the 2022 Brand Finance Global 500 report published in January 2023, Huawei ranked 31st globally with an evaluated brand value of $44.3 billion.
Furthermore, company data shows research and development spending exceeded $23 billion in 2023, representing 23.4 percent of annual revenue. Total research investments over the past decade have reached more than $154 billion.
