Digital Government Authority

Tawakkalna has ranked first in beneficiary satisfaction in the 2026 Digital Experience Maturity Index, placing fifth overall among Saudi government platforms.

The Saudi government platform Etmad ranked second in the 2026 Digital Experience Maturity Index, scoring 94.36% overall.

Saudi Arabia has maintained its top ranking in the MENA region for digital government services for the fourth consecutive year, scoring 99 percent on the 2025 GEMS index.

Saudi Arabia’s government spending on ICT services reached 31.90 billion SAR in 2025, driven by major investments in cloud computing and artificial intelligence.

Saudi government agencies have achieved 76.04% readiness in emerging technologies adoption, driven by active deployment across 54 entities. The Digital Government Authority reports significant progress in research, communication, and integration capabilities.

Saudi government agencies increased emerging technologies adoption readiness to 76.04% in 2026, up from 74.69% in 2025, with 54 agencies participating in the Digital Government Authority’s latest assessment.

Saudi Arabia’s Digital Government Authority launched the Digital Transformation Index 2026 to help government entities improve digital performance and service quality, with 2,800 specialists from 249 entities participating in the initial workshop.

SDAIA and the Digital Government Authority organized the Saudi Day of Digital Transformation and AI at the World Bank headquarters in Washington, presenting the Kingdom’s global rankings and national platform achievements.