Infobip
Infobip Projects 7.3 Billion Black Friday Interactions as Shoppers Adopt AI Tools
Infobip estimates holiday communications will exceed 7.3 billion interactions this season, with research showing 63% of shoppers now use AI tools.
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Floward Scales Customer Support with Infobip AgentOS Integration
Floward has deployed Infobip AgentOS to manage seasonal customer service spikes, reducing operational costs by 15% while handling 13x peak conversation volumes.
Infobip and Digitas Expand Partnership to Deploy AI-Driven Customer Engagement
Infobip and Digitas Middle East have expanded their strategic partnership to deliver AI-driven customer engagement solutions for global brands across MENA and APAC.
Infobip Turns 20 and Launches AgentOS as Agentic AI Moves Into Production
Infobip marks its 20th anniversary with the live launch of AgentOS, a platform designed to deploy agentic AI across enterprise customer communications at scale.
Infobip Gathers Over 1,000 Engineers at DevDays 2026 to Advance AI Integration
Infobip gathered more than 1,000 engineers at DevDays 2026 to mark its 20th anniversary and deepen AI integration across its global communications platform.
Infobip Messaging Trends Report 2026: RCS Grows 3x, SMS Holds 62% of Traffic
Infobip’s Messaging Trends Report 2026 analyzes 628 billion interactions and finds RCS traffic tripled globally while single-channel use fell to 2.3%.
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Infobip Opens New Data Center in Saudi Arabia to Support AI and Digital Sovereignty
Infobip launched a new data center in Saudi Arabia on March 6, 2026, enabling local AI application deployment and supporting national data sovereignty requirements.
Infobip Launches AgentOS Platform for AI-Driven Customer Communications
Infobip launches AgentOS, a platform for AI-driven customer journeys, on its 20th anniversary. It integrates channels and data for autonomous interactions.
Infobip and Lucidya partner to transform customer experience in the Middle East
Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs Dubai, UAE – 6 February 2025 – Infobip, a global cloud communications platform, and Lucidya, a leader in AI-powered customer intelligence and engagement, announced a strategic partnership to elevate customer experience across the Middle East. This collaboration will enable businesses to create more personalized and […]